DANIELI W+K gives proof on customer-focused supply of service in the USA
DANIELI W+K’s overall concept is the effective supply of services, fastest reaction time and optimal performance.
Caused by a fire in the central control room at DWK’s customer WELSPUN Tubular LLC in Little Rock, Arkansas/ USA, the whole production of spiral welded pipes had been temporarily interrupted dramatically. WELSPUN produces spiral pipes on DWK’s spiral pipe plant in the diameter range of 24″ to 60″ and wall thicknesses of 6.35 to 25.4 mm. The average production per day with the pipe outside diameter of 30″ and a length of 24 m is approx. 200 pipes.
Within only 6 weeks DWK delivered completely new switch cabinets with state-of the-art drive systems and components directly to WELSPUN /Little Rock. After only one week commissioning the first pipes could be welded and the production re-started.
Thanks to DWK’s very fast service reaction WELSPUN did not have to cancel any of their customer’s orders, and the production could continue without difficulties.
Due to the close cooperation with DANIELI Automation, located in Pittsburgh (PA), extremely short delivery times could be achieved for essential electrical components.